It’s one of the worst possible things to happen as a gamer. You are looking forward to a brand new game coming out soon, you have it pre-ordered and you wait in excitement to receive your game on the release date. Then it doesn’t arrive on release date, it’s a horrible feeling. This is what many in the UK are feeling right now as one of the most popular games of the year, FIFA 16 has not turned up for thousands of people in the UK. To say they are not happy about it would be a major understatement.
We sent out this tweet asking people from the UK if they received their FIFA 16 from SimplyGames. Here are some of the replies
@TGGamingReviews Correct. Mine has not arrived despite posting Tuesday 1st class and taking money in advance. No response from them either.
— djbhammer (@djbhammer7) September 24, 2015
— Ivo. (@Anthzny) September 24, 2015
Royal Mail 1st class service means it should be delivered within 1-2 days. Royal Mail are quoted of saying “93% of parcels are received the next day” most pre orders were sent on the 22nd so customers should have received them by now. SimplyGames have also been said to guarantee release date delivery for FIFA 16.
No official statement from SimplyGames has been given as of now, phone lines have said to have been closed down possibly due to the amount of phone calls? They are also not allowing people to post to their official Facebook page. Many customers have taken to posting negative reviews on their trustpilot for the bad customer service. It’s strange this has happened because SimplyGames is a very reputable site in the UK with over 11,000 likes on their Facebook page.
Did you not receive FIFA 16 today from SimplyGames? Has this happened to you before? Let us know in the comments section below.