1win is a legal bookmaker and as such provides the highest level of customer service to bettors. Users who encounter any difficulties with the platform can always contact the technical support team to solve problems.
How to Contact 1win Support?
Before you contact support, it is a good idea to check out the frequently asked questions on the platform. This is where the most important information for bettors can be found. If no answers can be found on the 1win website, contact the technical support team. Contacting the support team is possible through the following services:
- Telegram;
- Facebook;
- Twitter;
- Instagram.
It is also possible to contact the technical support by other means.
Customer Service 1win in India
The level of customer support directly affects how bettors will rate the platform. Judging by the reviews of users, the quality of technical support at 1win is definitely all right. Support specialists:
- Respond quickly to incoming requests;
- Effectively resolve problems arising from the users;
- Do not charge for consulting services.
Technical support helps bettors in solving problems of all kinds. Users contact the helpdesk to solve problems with:
- Authorization on the platform. If the user has lost authorization data, for example, forgot the password, he can restore it by following the instructions of the system. However, beginners may have difficulties with this – then you need to contact the support team.
- Payment operations. It happens that the user has made a request to replenish the account, but the money does not come. It also happens that the verification is passed, the deadline for processing the withdrawal request is over, but the payment was not made. In such cases it is necessary to contact the support team.
- The registration of a bet. Beginners, despite the intuitive interface of the platform, often have difficulties with the placement of coupons. You can consult with a support specialist on questions related to betting.
- Verification. This is the most common reason why bettors contact technical support. Any platform user needs to be verified to be able to withdraw money.
- Getting and using bonuses. The company 1win provides for Indian bettors quite good incentives. If the user has any questions regarding the welcome bonus or other incentives, the bettor should first explore the FAQ section. If there is no answer there, they should contact the support team.
Bettors can contact 1win technical support via email, phone call, online chat. Each of the ways of contacting the support has its own nuances, which should be taken into account when submitting an appeal.
By Email
The easiest way to contact the support team is to send an email. You need to write it to contact@1win.xyz. This way of communication requires a longer response time compared to other communication methods, but it is convenient if you want to attach photos or screenshots to the appeal.
It may also be necessary to send a letter to the email of the support team for verification. The procedure is provided in 1win, as it is a platform in India. To verify the profile, you will need to attach scans of documents proving identity, place of residence to the letter.
Customer Care Number
Some people may find it difficult to describe their problem in text. Such bettors should contact the support team via a phone call. Simply dial +7-800-301-77-89. The call may be paid, charged according to the operator’s rates. Technical support answers questions of bettors in English. It happens that the support team does not pick up the phone when there is a high load. In this case it is necessary to wait and call back.
Online Chat
You can open the live chat by clicking on the appropriate button on the main website of the company. Live chat is the recommended way to apply, as it is available 24/7. A specialist will reply to the bettor within a couple of minutes. After opening the chat, the user needs to describe their problem in as much detail as possible. If the live chat is not able to solve the problem, the company employee will ask the user to call the phone number.
How Can I Make Complaints at 1win?
If the user wants to make a complaint, he should do it in writing, using e-mail or online chat. To prove the validity of claims, it is necessary to add photos of relevant documents to the appeal. For example, if the payment transaction was not made, it is necessary to attach screenshots that confirm the attempt to withdraw funds. If the user does not substantiate his own claims with facts, tech support will have the right to return the complaint without considering it.
The user should make a complaint as soon as he finds out about the problem. It is possible to submit a complaint within 10 days after the problem occurred. The bettor will receive a reply notice from the technical support within 2 weeks.
In some cases, 1win staff needs to perform additional verification. In this case, the user will need to wait up to a month. In any case, the company guarantees users a safe bet, which means that it objectively deals with complaints and disputes.
What is the Quality of Customer Support at 1win?
Bettors positively evaluate the quality of customer support. Specialists speak English very well and have these advantages:
- Only true professionals work in the company 1win;
- Support specialists have extensive experience in solving problems arising from bettors;
- 1win technical support is characterized by high efficiency and really helps bettors in solving problems that arise;
- Readiness to process bettors’ requests in 24/7 mode – a user can contact the support team via Live Chat at any time of the day, regardless of the day of the week.
Technical support strives to respond to bettors in the shortest possible time. The waiting period may increase if a large number of users have applied to the support team.
You can register on the official website 1win without any doubts and replenish your account – this will allow you to bet and win a large sum of money. You can get more information about the company by checking out the review at https://betraja.in/betting-sites/1win/.
FAQ
Is It Possible to Communicate in Hindi?
Unfortunately, the language is not available in Hindi and the technical support is in English. This is not a big problem as an Indian bettor can always use a translator to communicate with the support team.
What Time Does 1Win Support Work?
Online chat specialists are available 24/7. If you contact them by email or phone call, the specialists answer during working hours.
How Long Do I Wait for Feedback from 1Win Support?
When you appeal via email the answer comes in 2-3 hours, but if the working hours are over, the expert will answer only the next day. In the online chat and by phone the answer comes in minutes.
